Privacy Policy for RePwr CRM

1. Introduction

RePwr CRM (“RePwr”, “we”, “our”, or “us”) is a customer relationship and project management platform operated by Solaroot Engineering Services Pvt. Ltd.

This Privacy Policy explains how we collect, use, store, and protect information when you access or use RePwr CRM and related services.

By using RePwr CRM, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Roles and Responsibilities

Data Controller

RePwr acts as the Data Controller for information related to your organization account, subscription, and platform administration.

Data Processor

For customer, project, and business information that you upload or manage within the platform, your organization acts as the Data Controller and RePwr acts solely as a Data Processor on your behalf.

3. Information We Collect

Account Information

When you create or manage an account, we may collect:

• Organization name
• User names
• Email addresses
• Phone numbers
• Job titles and user roles
• Profile information
• Subscription and billing-related details

Customer and Project Information

Information entered by users into the platform may include:

• Customer names and contact details
• Project and deal information
• Site addresses and location details
• Quotes, proposals, and project documents
• Notes, comments, tasks, and communications
• Files, images, and other uploaded content

Usage Information

We automatically collect certain information necessary for operating and securing the platform, including:

• IP address
• Browser and device information
• Login activity
• Usage statistics
• System logs and error reports

4. How We Use Information

We use information to:

• Provide and maintain the platform
• Manage user accounts and permissions
• Process customer and project records
• Improve platform functionality and performance
• Respond to support requests
• Communicate service updates and notifications
• Detect, prevent, and investigate security incidents
• Comply with legal and regulatory obligations

5. Information Sharing

We do not sell personal information.

We may share information with trusted service providers who assist in operating our services, including:

• Cloud hosting and storage providers
• Communication and email service providers
• Analytics and monitoring providers
• Professional advisers and legal authorities where required by law

All third-party providers are required to protect information and use it only for authorized purposes.

6. Data Security

We maintain reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain information for as long as necessary to:

• Provide our services
• Fulfill contractual obligations
• Resolve disputes
• Comply with legal requirements

Upon termination of services, data may be deleted, anonymized, or retained where legally required.

8. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of personal information
• Restrict or object to processing
• Request data portability
• Withdraw consent where applicable

If you are a customer of an organization using RePwr CRM, please contact that organization directly regarding requests related to your information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Continued use of the platform after changes become effective constitutes acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

Solaroot Engineering Services Pvt. Ltd.

Email: info@solaroot.com